HOW CAN WE HELP YOU?

You will be able to manage your shipments, pay and change forwarding addresses on our web portal and our mobile app.

Click here to Sign into your Shop2Ship account web dashboard.

Download our Mobile Parcel Forwarding App for Android and iOs devices to manage your shipments on the go.

 

Register for a free Shop2ShipUSA parcel forwarding address with no membership costs here

 

 

You can use the address at any online store worldwide. Furthermore, you can enjoy our sales tax-free purchasing benefits with more than 60 stores in the USA. For more information go to “Our Online Partners” page.

No. Many shops do not permit shipment to a PO Box address, which is why your address will be a unique physical address allocated in our warehouse in Miami, Florida.

Yes! As soon as you register with us we will provide you with a US address to use when purchasing your items from any online retailer.

No, Shop2Ship is a free service.  There is no sign-up fee, no monthly membership fees, and no credit card required at sign up.

Step 1: Create an account

Sign up for a free Shop2Ship account. Provide your forwarding address and contact details. You are then provided your personal Shop2Ship shopping mailbox forwarding address.No membership or signup fees!

Step 2: Shop on any US Store

Shop on Amazon USA, Walmart, Target, BestBuy or any USA online store.

Step 3: Package arrives at Shop2Ship

You will be notified via email when your package is scanned in by Shop2Ship. You can then log into your account select many different optional Shop2Ship services such as photos, consolidation, reduce box size etc.

Step 4: Consolidate your packages

Combine separate boxes into one easy to ship box. Save big on international shipping costs with the consolidation service.

Step 5: Ship your package

Ship your package to any* country in the world from the USA. We are partnered these carriers: Fedex, DHL, USPS and UPS.

Price = Shipping Cost + Shop2Ship fees

Shipping costs can be accurately measured on the Shipping Cost Calculator. The cost depends on the size/ weight of the package and the country destination. Click here to estimate shipping costs.

Shop2Ship fees are shown here. There are handling fees that will be collected and some extra optional services to select.

There are no hidden fees – all possible fees are shown on these two pages.

We charge you in USD for packages at the Shop2Ship USA Warehouse. We charge you in EUR for packages located at the Shop2Ship Germany Warehouse. Our Paypal payment option will offer you the opportunity to pay using your local currency.

Payment is only required after your packages arrive at Shop2Ship. When you pay we will ship that package. If you plan on consolidating multiple orders into one box, please wait until all your orders arrive and show up on your account.

There could be a number of reasons, but most commonly card providers block international payments. It is best to check with your bank or card provider that they allow international payments. Please also verify that the billing address on your account is entered correctly. If you continue to receive an error message, please take a screen shot and get in touch with our support team. Never include your full credit card number.

All payments should reflect immediately and update the package status. If the payment doesn’t reflect please get reach out to our email : [email protected] 

 

Payments should reflect immediately on your account. The package status will be updated immediately after payment.

We accept all major Debit/Credit cards as well as PayPal.

No, Shop2Ship is a free service.  There is no sign-up fee, no monthly membership fees, and no credit card required at sign up.

We are partnered with Fedex, DHL UPS and USPS.

Our business hours are between 8:00am and 5:00pm (Eastern Standard Time) from Monday to Friday. We are closed on Saturdays and Sundays.

We are also closed on the following federal holidays in 2020.

  • Wednesday, January 1 – New Year’s Day
  • Monday, January 20 – Birthday of Martin Luther King, Jr.
  • Monday, February 17 – Washington’s Birthday
  • Monday, May 25 – Memorial Day
  • Friday, July 3 – Independence Day
  • Monday, September 7 – Labor Day
  • Monday, October 12 – Columbus Day
  • Wednesday, November 11 – Veterans Day
  • Thursday, November 26 – Thanksgiving Day
  • Friday, December 25 – Christmas Day
Any client questions and/or requests (consolidation, shipment, etc.) received outside our business hours will be processed and answered by the end of the next business day. Any incoming parcels received during this time will be submitted to your account at the end of the next business day.

If you are a seller and suspect a Shop2Ship member has scammed/defrauded you please read the following:

At Shop2Ship we take security issues extremely seriously, and go to great lengths to eliminate and prevent fraudulent activity. We implement processes to protect our clients, as well as retailers.

We operate a strict, zero tolerance policy for fraudulent activities. Please report any concerns to us immediately at [email protected]. We want to work with you to help resolve the situation and prevent any such activity. Please include the tracking number of your package in your email.

Any account suspected of fraudulent activity will immediately be investigated. Pending our findings, the account is subject to cancellation. Due to data protection, we may not be able to provide certain details about our clients, however we always comply with our legal duties.

Depending on when you send your request it may take 0.5 to 24 hours excluding, weekends and holidays. However, there is an additional service available for a fee, Express Processing prioritizes your shipment at the top of the queue.

Form 1583 is a required USPS form. It authorizes Shop2Ship to receive mail on your behalf.

Yes, as long as you have indicated these on your preferences. To do this go to your preferences tab under the main menu to change your default settings to magazines and letters. Please send a notarized Form 1583 to our office, which we will need before we can handle your letters.

Yes, Shop2Ship members declare their products for duties/tax purposes. Click the “edit” button when your package arrives to add the desciprtion and value of the goods.

In some cases US customs inspect outgoing packages. In case they find some irregularities such as under declared items or falsely described products they might stop the shipment and return it to Shop2Ship. If the return is due to the above mentioned false declaration, we will treat the returned parcel as an new incoming shipment, so you may correct the value or description of the item/s, and you will need to pay the full amount for reshipping it.

Yes, Shop2ship members are liable for all associated costs such as duties and/or taxes incurred. For more information, we advise that you contact your local customs office.

Regardless of how you received the item, you must declare its value. The minimum being $1 USD.

This is ultimately up to you. If you received the item as a gift, then you can declare it as a gift, otherwise please select ‘merchandise’.

You will need an Electronic Export Information form (EEI formerly SED) if the combined value of your package is over $2,500 USD. If this is the case, we can only ship via DHL or FedEx, due to export regulations.

Consolidation is combining multiple orders from different stores into one box.

Request the consolidation only after all your package have arrived at Shop2Ship.

We are partnered with Fedex, DHL UPS and USPS.

Using the following links you can make payments for our photo service, if the photo button is not showing on your account.

Credit/Debit Card Payments: https://shop2ship.com/photoservice-creditcard/

PayPal Payments: https://shop2ship.com/photoservice-paypal/

 

 

 

This depends on the retailer’s return policy. You are responsible for all associated fees. Please contact our client service department if you wish to return one of your items.

The duration of assisted purchasing takes between few minutes to couple hours dependent on demand.

We will purchase what is available. Half of your order must be available, otherwise the assisted purchase request will be cancelled and we will inform you via email.

To place an assisted purchase order, please have the URLs of the items you want to buy ready. On your account go to the “Assisted Purchase” section and click “New Assisted Purchase.” Fill in the required information to proceed with placing the order.

No, you will be required to place separate assisted purchase requests.

If you have trouble ordering online we can shop on your behalf. Sales tax and shipping fees are determined by the retailer (if applicable). Pricing for this service is listed below:

  • Service Fee from: (3$ + 7% of order total)
  • Bank Fee: (4.3% of order total)

We sure can. Please just select our service called reduce packaging and for $4 (USD)  we remove all unnecessary packaging material, and reduce the parcel to an ideal size.

Please allow for up to 10 business days for the refund to reflect on your account. However, the time it takes until the funds are returned to your account depends on the bank and the payment method used.

Where possible, we process refunds against the original form of payment. So a Paypal transaction will be refunded over paypal, and a credit card transaction will be refunded to that credit card.

Please get in touch with our customer service.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

You are presented with insurance options during the mail out process, these are based on your choice of carrier, product value and destination country. We offer two types of insurance which vary by carrier:

  • Delivery and Damage insurance – Includes coverage for lost OR damaged packages, these are based on the declared value.
  • Delivery insurance – this covers shipment if the package is lost in transit from our warehouse, again this is based on the declared value.

We review claims on a case-by-case basis, and there is no set time limit.

We are sorry to hear that, please contact our support team and we will remove the package from your account and arrange a return. You may be required to upload photos of the package labels and contents.

Please get in touch with our customer service.

We advise contacting the carrier (FedEx, DHL, USPS or UPS)  directly as there could be a number of reasons for this problem.

Alternatively, it may be that they delivered past our closing time or there was a collect on delivery (COD) fee.

Please contact us stating the tracking number of the package and your suite number. With this information we will be able to add it to your suite.

 

Please note that delivered packages can take up to five hours to be added to your suite. This is time for the Shop2Ship warehouse team to scan and measure your items.  If your package does not appear in your account after five hours then please get in touch with us

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

Yes, a designated contact may collect a package on your behalf from our warehouse in Miami Fl. First you will be required to get in contact with our client service to set up a collection time. Collectors are required to bring valid photo ID upon receipt of package, and this must match the email with the Shop2Ship Suite Owner.

Some of our clients holiday in Miami and would like to pick up some of their products.

Location: 2229 NW 79th Ave Miami Florida 33122

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/

We allow packages to be stored for up to 60 days in our in our warehouse. This is measured from the day the package is scanned in by the Shop2Ship warehouse team.

If you choose to extend this storage time period you will incur a $1 fee for every day after the 60th day. Please contact us before the allocated time expires.

If you fail to mail out your package in this time frame, it will expire and will not be visible in your account.

We go to every effort to notify customers of packages approaching an expiry date. The date your package arrived is available on your account in  “Packages in Warehouse”.

 

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

When using the shipping calculator, you notice that you have to enter measurements as well as weight.

DIM weight refers to the package’s dimensional weight, which is based on its size.

To calculate the DIM weight the following calculation is used: (length x width x height) / (dimensional factor).

Please note that different carriers use different dimensional factors, therefore the final DIM weight could differ slightly between carriers for the same package. For example FedEx Express uses 169 for its dimensional factor whereas USPS uses 194.

If you want to return an item to the seller, please contact us. We will be able to facilitate the return of your item to the seller.

We will be able to attach a label you provided to the package and hand to the respective carrier. We can also offer domestic USA shipping. For return to sender prices, please look at our Services page.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

Yes, please take a look at our “Prohibited Items” page. These are only some of the items that the carriers are unable to deliver.

  • Arms, Ammunition, Accessories, Military and Tactical Equipment
  • Controlled substances, Poisons
  • Hazardous and Dangerous Goods
  • Medication, Medical equipment
  • Dangerous and Hazardous Goods
  • Counterfeit Items
  • Alcohol and Tobacco
  • Currency, Gems, Precious Metals and Stones
  • Plants, seeds and Soils
  • Gambling equipment, tickets and accessories
  • Foods and perishable goods
  • Explicit Material

 

We can only provide you with the shipping cost of the consolidated package when consolidation has been completed. Since shipping and carrier rates are based on the package dimensions and weight, we need to complete the consolidation in order for us to provide an accurate quote on shipping costs. 

We have a flat rate consolidation for all package consolidations. Pay a one time fee of $6  for an unlimited combination of packages for no extra costs.  Consolidation is the service that can help you save over 70% on shipping costs by bundling all your purchases into one box!

As a valued customer, we hope you enjoy our Package Forwarding service. However, if you would like to close your Shop2Ship account, please send us a message.

We will confirm the account closure via email within three working days.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/

There could be a number of reasons for this, so please get in touch with our customer service so we can look in to the matter for you.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/

Our membership structure is currently under construction.

Please email us at [email protected]shop2ship.com if you wish to increase your savings with Shop2Ship. We reward customers based on shipping volume and loyalty.

You will be able to manage your shipments, pay and change forwarding addresses on our web portal and our mobile app.

Click here to Sign into your Shop2Ship account web dashboard.

Download our Mobile Parcel Forwarding App for Android and iOs devices to manage your shipments on the go.

 

Register for a free Shop2ShipUSA parcel forwarding address with no membership costs here

 

 

Shop2Ship USA Address:

Address line 1:  2229 NW 79th Avenue

Address line 2: [Suite Number]

City: Miami/Doral

State: Florida

Zip: 33122

Country: USA

Phone: 305 239 9389

 

Shop2Ship EU Address:

Address line 1: Wahlerstrasse 18a

Address line 2: [Suite Number]

City: Duesseldorf

State: NRW

Zip: 40472

Country: Germany

Phone: 0211 65854550

 

 

The carrier might not deliver to your zip code. The shipping calculator does not take into account your individual zip code. If you have any further question please get in contact our customer service.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

Please click here to view our shipping cost calculator

We offer a wide variety of shipping options, please view these by destination using our shipping calculator. We are partnered with FedEx, DHL, USPS and UPS and we offer the lowest shipping rates in the parcel forwarding industry! We also offer a wide variety of services to improve you shipping experience.

You can only use the carriers available for your selected destination these are show in our shipping calculator.

We are partnered with FedEx, DHL, USPS and UPS to have the lowest shipping rates in the package forwarding industry!

Unfortunately not all carriers will be available for each country.

Yes, but it depends on a few variables so please contact our customer service before doing so.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

Tracking information will only become live when the carrier (FedEx, DHL, USPS or UPS) pick up and scans the item. If the tracking information isn’t available, that means the package has yet to be picked up from the carrier. We have a daily pickup at 5pm est with all carriers. If your package received a tracking number and didn’t start moving, please contact us.

Contact Us Here:
Live Chat : On our website at the bottom right hand corner of your screen. https://shop2ship.com/
Location: 2229 NW 79th Ave Miami Florida 33122

All packages shipped out by Shop2Ship can be viewed at the “Shipped Packages” tab in your dashboard. You can track your packages on the carriers site by entering your tracking number in the appropriate field.

FedEx Shipments: https://www.fedex.com/

DHL Shipments: http://www.dhl.com/en/express.html

USPS Shipments: https://www.usps.com/shipping/trackandconfirm.htm

 

This depends on the retailer you order from. Please view the applicable sales tax presented on the retailer’s website during the checkout process.

Here is a list of amazing USA Tax-Free Shops 

Shop on USA online stores and ship internationally with Parcel Forwarding from Shop2Ship!

Yes, we charge a $5 USD processing fee for each package we receive into your account. We recommend, to cut down on these per-package processing fees, that you request your purchases are shipped in as few boxes as possible. Amazon for instance has a ‘group my items’ preference. We also recommend the Consolidation service, this can help you save up to 70% on shipping costs

Yes, you would be responsible for paying all customs clearance, duties or taxes via package courier (DTP – Duties and Taxes Paid).

We recommend when purchasing off a U.S website that you enter your own information in.

You can however use our Shop2Ship phone number  +1(305)2399389 at checkout if you wish.

You can shop on any website that can delivery to our address in Miami Fl USA. Therefore you can shop at any retailer that can ship within or to the USA.

You may also find our Personal Shopper/Assisted purchase program useful.

Shop USA and Ship internationally with Shop2Ship!

This is how you use your Shop2Ship USA Package Forwarding address at checkout on a retailers online store:

Address Line 1: 2229 NW 79th Avenue

Address Line 2: [Shop2Ship 8 Digit Suite number]

Zip: 33122

City: Miami/Doral

State: Florida

Country: United States of America

 

You will receive and email when your package arrives at our facility. Sign-up for a free USA parcel forwarding address here.

Consolidation is combining multiple orders from different stores into one box.

Request the consolidation only after all your package have arrived at Shop2Ship.

Price = Shipping Cost + Shop2Ship fees

Shipping costs can be accurately measured on the Shipping Cost Calculator. The cost depends on the size/ weight of the package and the country destination. Click here to estimate shipping costs.

Shop2Ship fees are shown here. There are handling fees that will be collected and some extra optional services to select.

There are no hidden fees – all possible fees are shown on these two pages.

Please contact us stating the tracking number of the package and your suite number. With this information we will be able to add it to your suite.

 

Shop2Ship USA Address:

Address line 1:  2229 NW 79th Avenue

Address line 2: [Suite Number]

City: Miami/Doral

State: Florida

Zip: 33122

Country: USA

Phone: 305 239 9389

 

Shop2Ship EU Address:

Address line 1: Wahlerstrasse 18a

Address line 2: [Suite Number]

City: Duesseldorf

State: NRW

Zip: 40472

Country: Germany

Phone: 0211 65854550

 

 

We accept all major Debit/Credit cards as well as PayPal.

Yes! As soon as you register with us we will provide you with a US address to use when purchasing your items from any online retailer.

No, Shop2Ship is a free service.  There is no sign-up fee, no monthly membership fees, and no credit card required at sign up.

Step 1: Create an account

Sign up for a free Shop2Ship account. Provide your forwarding address and contact details. You are then provided your personal Shop2Ship shopping mailbox forwarding address.No membership or signup fees!

Step 2: Shop on any US Store

Shop on Amazon USA, Walmart, Target, BestBuy or any USA online store.

Step 3: Package arrives at Shop2Ship

You will be notified via email when your package is scanned in by Shop2Ship. You can then log into your account select many different optional Shop2Ship services such as photos, consolidation, reduce box size etc.

Step 4: Consolidate your packages

Combine separate boxes into one easy to ship box. Save big on international shipping costs with the consolidation service.

Step 5: Ship your package

Ship your package to any* country in the world from the USA. We are partnered these carriers: Fedex, DHL, USPS and UPS.

These medical devices, dietary supplements and Medicines are prohibited to Ship

  • Prescription medications, including dental & veterinary
  • Prescription medical devices
  • Medical devices not FDA-approved
  • Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions
  • Non-prescription medications that are not labelled in English, or without FDA-approved labelling requirements:
  • Lab reagents, biologics, cultures, medical specimens

All these Firearms, weaponry, Military and Tactical Equipment are prohibited to ship.

  • Firearms, guns & accessories, including replicas, Stun guns & tasers
  • BB/pellet/airsoft/paintball guns, parts and projectiles
  • Ammunition, magazines & bayonets
  • Tear gas, mace & pepper spray
  • Gas masks & gas mask filters

  • Robotics
  • Satellite phones
  • Integrated circuits
  • High End encryption devices
  • High End GPS, Radar
  • Military grade Electronics

  • Rough diamonds and Precious metals
  • Cash and Currency
  • Bank Drafts and Bearer Bonds
  • Credit Cards
  • Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license

  • Poisonous substances
  • Toxic substances, including inhalation hazards
  • Infectious substances
  • Explosives, fireworks, gun powder, flares or matches
  • Gasoline, diesel or other fuels
  • Lighters containing fuel
  • Pesticides, herbicides, fungicides
  • Radioactive elements or products
  • Self-balancing boards (hover boards)
  • Oxidizing agents
  • Fire extinguishers
  • Self-propelled vehicles
  • Damaged batteries
  • Human remains
  • Any unidentifiable material, substance or chemical

  • Lottery Tickets
  • Gambling Devices
  • Gambling Accessories

  • Adult Videos / Movies
  • Adult Magazines / Books
  • Sex Toys

  • Live or dead animals or insects
  • Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil
  • Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES
  • Skin or leather of snakes, alligators, crocodiles, stingrays, and other reptiles or amphibians
  • Skin, fur or leather of wolves, bears, elephants, rhinos and certain deer and foxes

  • Any Drug or Substance that is illegal or restricted in the USA
  • Contraband

Bootleg, Fake or Counterfeit Items

Contact Us
Email [email protected] Phone +1 (305) 239-9389 Business Hours

MON-FRI: 8am-5pm EST

2229 NW 79th Ave,
Miami, FL 33122,
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